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Questions & Answers
Everything you need to know about ordering, shipping, and visiting us.
You can shop directly through our online store or visit our Brussels atelier by appointment. For bespoke requests, please reach out to us at hello@utdweb.team.
Order modifications or cancellations are accepted within 24 hours of purchase. After this window, production may have already begun. Please contact us as soon as possible at hello@utdweb.team.
Our gowns are crafted in limited runs and typically require 8–12 weeks from the time of order. Rush orders may be available — contact us to discuss your timeline.
We offer global shipping. All orders are carefully packaged and dispatched from our Brussels atelier.
Standard delivery within Europe takes 3–5 business days. International orders typically arrive within 7–14 business days depending on destination.
We accept returns within 14 days of delivery for unworn, unaltered items in original condition. Custom and made-to-order pieces are non-refundable.
Please contact us at hello@utdweb.team with your order number and reason for return. Our team will guide you through the process.
You can book directly through our Book an Appointment page or by emailing us at hello@utdweb.team. We'll confirm your visit within 24 hours.
Our atelier operates by appointment only to ensure every client receives our full attention. Walk-ins are not available.
Yes we do, however we need to do this manually. If you'd like to make a purchase with your tokens, please get in touch and we will put through a custom order for you.